Didn’t receive your login code?
Check your spam or junk folder first, then try again from the account page. Make sure you are using the correct email tied to your CBLUE access.
Support Center
Support
Find answers for account access, product issues, billing questions, and institutional inquiries across CBLUE Ops.
Quick Help
Find the right support section fast
Account & Access
Help with sign-in issues, access problems, and dashboard entry questions.
Product Issues
Help if a product appears broken, stuck, or is not behaving as expected.
Billing & Subscription
Help with billing concerns, subscription questions, and renewal-related issues.
Institutional / Academic
Support for schools, programs, agencies, and department-level inquiries.
Account & Access
Help with sign-in and account access
Use this section if you are having trouble getting into your account, receiving your code, or reaching your dashboard.
Used the wrong email?
Return to the account entry page and try again using the email associated with your account or subscription.
Still can’t get into your dashboard?
If you have already tried again and still cannot access your account, contact support and include the email address you are using.
Not sure whether your account exists yet?
Use the email connected to your purchase, access, or onboarding path. If you are still unsure, contact support with the details you have.
Product Issues
Help with product problems and unexpected behavior
Use this section if a product appears broken, stuck, or is not working the way it should.
Something isn’t loading correctly?
Refresh the page and try again from the same entry point. If the problem continues, note what page you were on and what failed to load.
A feature is not responding as expected?
Write down what action you took, what happened, and what you expected to happen instead. This makes product issue reports much easier to troubleshoot.
The system appears stuck or broken?
If the product no longer responds normally, contact support and include the page, workflow step, and any visible error or unusual behavior.
Need to report a repeatable bug?
Include exact steps to reproduce the issue if you can. The more specific the sequence, the faster the problem can be investigated.
Billing & Subscription
Help with billing and subscription questions
Use this section for questions about subscription status, renewals, unexpected charges, or access related to billing.
Question about your subscription status?
Start by checking the account or dashboard area if that information is available. If the issue is still unclear, contact support using the billing category.
Unexpected charge or renewal question?
Contact support and include the email tied to the account or subscription so the request can be matched correctly.
Access issue after purchase or renewal?
If you believe your billing is correct but your access does not look right, contact support and describe exactly what access you expected to have.
Not sure what to include in a billing request?
Include the email associated with the purchase, what you expected, and what you are seeing now. That is usually enough to start resolving the issue.
Institutional / Academic
Help for schools, programs, agencies, and departments
Institutional support is different from individual support. Use this section for organization-level questions, pricing, access, and deployment-related inquiries.
School or program access question?
Schools and training programs should use the institutional inquiry path rather than the general support form whenever possible.
Department or agency interest?
Agencies and departments should use the dedicated institutional inquiry page and include organization details so the request can be routed properly.
Need pricing or deployment information?
Institutional pricing, deployment questions, and organization-level access should all go through the institutional inquiry form.
Not sure whether your request is institutional?
If you are reaching out on behalf of a school, program, department, or organization rather than yourself as an individual user, use the institutional inquiry path.
FAQ
Common support questions
What should I do if I still can’t find the right answer?
Use the contact form at the bottom of the page and include the most specific details you can. That helps us respond faster and more accurately.
Should product issues include steps or screenshots?
Yes. If something is broken or behaving incorrectly, include what page you were on, what happened, and what you expected to happen.
Do institutional questions use the same support form?
General support can still be contacted through the support form, but schools, programs, and agencies should use the dedicated institutional inquiry page when possible.
What email should I use when contacting support?
Use the email tied to your account, subscription, or organization whenever possible so we can identify your request correctly.
Contact Support
Still need help? Contact support.
If the guidance above did not solve your issue, send us a support request and include as much detail as possible.